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A major aspect of quality control is the establishment of well-defined controls. These controls help standardize both production and reactions to quality issues. Limiting room for error by specifying which production activities are to be completed by which personnel reduces the chance that employees will be involved in tasks for which they do not have adequate training.

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Question:  How can internet florist practice effective quality control?

Best Answer:  Actually it can be done very well – start with the idea of Customer Satisfaction and add in the ISO 9001. You now have happy customers who will hopefully keep coming back or at least tell others about the experience.

An effective quality system for any organizations should result in very happy customers. If you set up a system that does everything well (i.e. equipment maintenance, arrangements that are beautiful, services/products that help the customers, etc), then your outcome should be repeat business.

Doing quality work is about anticipating what the customers need/want and providing that with excellent service/products. In the case of the florist, you are probably looking at providing an experience of the person or group receiving the flowers and will that arrangement enhanse the event (given that many joys and sorrows can result in the receiving of flowers and otehr floral gifts).

The ISO 9001 is an international quality management system designed to help organizations ensure that they have systems in place to help satisfy customers and thus result in repeat business. The idea here is to take the standard and answer the statements that it raises in each category as it would apply to the miniature golf course.

If you actually do apply the concepts of quality control / quality assurance to a floral shop, I would suggest creating a case study of you experience and submitting it to Quality Digest. They are always looking for fun ways to apply quality. (via: sixsigmaboss)

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